Concierge Specialist III

About this role

📋 Description Own and deepen relationships with a portfolio of high-value Consumer customers, serving as their Lead end-to-end onboarding for new customers, helping them understand how to set up, secure, fund Monitor customer accounts proactively to identify potential issues before they escalate, resolving Drive adoption of Coinbase features and products, including staking, Coinbase One, and newly Partner across internal teams of subject matter specialists to resolve complex issues and serve as Represent the voice of the customer across the organization, surfacing trends, feedback, and 🎯 Requirements 2+ years in an enterprise customer management, account management, or client advisory role with Foundational knowledge of blockchain, cryptocurrency, staking, and custody concepts sufficient to Proficiency with Google Suite (Slides, Docs, Sheets) and CRM or support tooling (e.g., Salesforce Proven ability to manage competing priorities across multiple customer accounts while consistently Track record of cross-functional collaboration with product, engineering, or operations teams to Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs 🎁 Benefits Pay transparency notice: target annual base salary range €53,100 - €53,100 EUR, total compensation Remote-first work environment with quarterly in-person 'surges.' Equal opportunity employer considerations.

Accommodations for disabilities.

Source listing: empllo_remote