Remote
Compliance & Fraud Operations Specialist
About this role
JOIN THE TEAM BUILDING AN AI-FIRST COMPANY 🚀 Hostinger serves more than 5.5 million clients across 150 countries, but we're still excited about what we're creating next. AI is changing how we build products, support customers, work together, and solve problems. It helps us move faster, spend less time on repetitive work, and focus on bigger ideas. If you want your work to influence both what we build and how we build it, we'd like to meet you.
Our culture: Guided by 10 company principles https://www.hostinger.com/principles. YOUR ROLE AT HOSTINGER Join Hostinger's Abuse & Fraud team and help us build smart, scalable compliance and fraud prevention operations. As a Compliance & Fraud Operations Specialist, you strengthen compliance across our services, and protect legitimate customers by stopping fraud and abuse. You redesign workflows, challenge inefficient processes, and shape better ways of working, leveraging AI and automation to support your decisions, strengthen our prevention capabilities, and scale them as Hostinger grows.
YOUR DAY-TO-DAY - Ensure compliance across our services. Investigate regulatory requests, GDPR, domain disputes (UDRP), and account recovery escalations. Take action based on applicable regulations and internal policies, and close gaps in existing controls and procedures. - Investigate payment fraud and abuse. Uncover suspicious transactions, fraudulent payment activity, and misuse of our services. Determine the right course of action to protect our customers and business.
- Build prevention into our systems. Connect patterns across compliance, payments, abuse, and account recovery to identify systemic risks and drive changes to detection logic, monitoring tools, and preventive controls that stop threats before they cause harm. - Use AI and automation to amplify your impact. Find opportunities to automate repetitive checks, streamline case reviews, and shape AI-assisted investigation tools that free up your time for complex cases and higher-impact decisions.
WHAT WILL HELP YOU SUCCEED - 2+ years of legal/regulatory compliance in tech, online services or e-commerce; not only AML - Knowledge of compliance requirements and their practical application: ICANN policies, GDPR, data protection, domain ownership claims, and fraudulent transfers. - Strong analytical and investigative skills, with the ability to connect patterns, identify root causes, and solve complex problems. - High curiosity and a continuous learning mindset, actively seeking new perspectives, exploring industry best practices, and questioning existing ways of working.