Community Outreach Specialist

About this role

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/30/2026. You may qualify based on your experience and/or education as described below: GS-9:- Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Works closely with VA leadership and subject matter experts to collect facts, policy, procedures, and evaluates for accuracy and timeliness of submissions.

Develops and implements improvement processes when identified. Prepares briefing packages and slide presentations for guests. Develops tracking and distribution mechanism to optimize process efficiency and accountability. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B.

or J.D., if related. (TRANSCRIPT REQUIRED) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9. The total percentages must equal at least 100 percent to qualify an applicant for that grade level.

(TRANSCRIPT REQUIRED). GS-11:-* Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Communicates directly with the stakeholders including Veterans or family members as appropriate, to achieve timely and satisfactorily resolution of inquiries and accomplish service recovery.

Coordinates, develops, monitors and tracks responses to suspense reports. Manages and maintains additional internal reporting processes as requested by the Executive Leadership Team. Archives Congressional correspondence in an accessible format and safeguards patient privacy throughout the process. Provides oversight of ensuring applicable meeting minutes are updated on the facility SharePoint sites. OR, Education: Applicants may substitute education for the required experience.