Commercial Senior Manager

About this role

Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time. We built Britain’s first digital bank. One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too). We’re changing banking for good. Back then, we were obsessed with unravelling the knotty world of finance and solving people’s problems rather than selling them stuff.

We still are. Since then, we’ve grown. A lot. Over four million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Seven years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches. Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it’s not always the easy thing.

From our approach to working together and sustainability to how we build our products, our decisions need to make the world – and Starling – a better place to be. Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer’s problems – and build the best bank in the world! And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank.

We are now looking for a Commercial Senior Manager who will play a key role in driving good commercial outcomes across the Starling Group. They are responsible for providing the analysis, models and management information that enable management to make well-evidenced decisions on customer value, deposit pricing and product economics. The role is accountable for the rigour of the work it produces and for clear, reasoned recommendations.

This role sits within Starling’s commercial function and, alongside peers, will be responsible for: Customer Value and Unit Economics Build and maintain cohort-level models of customer value (balances, interchange, NIM, fees, cost to serve), by channel, offer and segment. Analyse acquisition and incentive performance on payback and cost per funded customer, not just CPA and volume, and recommend where spend should move.