Commercial Property Claims Adjuster

About this role

About the role As a Commercial Property Claims Adjuster at Reserv, you will manage a caseload of commercial property claims from first notice of loss through resolution, delivering fair, accurate, and timely outcomes for our customers and clients. We want your background and experience to bring strong technical claims judgment while embracing technology and analytics to drive efficiency and improve outcomes. You will serve a critical role in the customer experience, working closely with policyholders, clients, and internal partners to ensure every claim is handled with precision and care.

This role requires someone who thrives in a fast-paced, tech-forward environment and is comfortable adapting processes as our tools and workflows evolve. What you'll do Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim Investigates, determines coverage of loss and adjusts all elements of commercial property loss claims Ability to write appraisals for dwelling repairs or coordinate with a team of field appraisers to review accuracy of appraisal written by IA Explains coverage of loss including coinsurance, assists policyholders with itemization of damages, and mitigation steps.

Experienced with business interruption claims Ensure compliance with specific state regulations, policy provisions, and standard operating procedures Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority Provide input for continuous development of claims guidelines, best practices, and process improvements Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim Qualifications Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license.