UK remote
Commercial Growth Manager
About this role
About Dwelly Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.
We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations. Position Summary The Commercial Growth Manager is responsible for leading branch performance across people, portfolio growth, customer service, and commercial results. As part of a fast-growing group built through acquisition, the role plays a key part in embedding new ways of working, driving local execution, and ensuring successful adoption of group initiatives.
It offers a clear progression pathway from leading a single branch to managing multiple branches, with opportunities to progress into regional and national leadership roles as the business continues to scale. Key Responsibilities: Team leadership Build a high-performing local team through hiring, performance management and day-to-day leadership Set the standard for service quality and commercial discipline in the branch Portfolio growth & landlord relations Own the landlord retention plan and churn prevention through proactive relationship management and issue resolution Win new landlord instructions via local and central lead generation Increase share of landlord wallet (new properties and services upsell from existing landlords) Maintain a healthy instruction pipeline and conversion metrics (lead → valuation → ToB signed) Develop local partnerships to attract new landlord leads Revenue per property growth Ensure optimal rent pricing, balancing speed to let, rent level and landlord outcomes Maximise management fee in line with company pricing policy Upsell existing landlords (higher packages, additional services) Operational coordination & service quality Coordinate all local operations and ensure alignment with central service functions.