Clinical Support Team Lead (Spain)

About this role

📋 Description Supervise and coach a distributed team of front-line lab technicians and CX Experts across multiple Lead across sites and languages: build consistent standards and a shared team culture even when Own overall team performance and KPIs: manage a team of lab technicians and CX Experts; coach and Plan coverage across European time zones and languages so practices reach the right person, in Perform QA to audit and deliver actionable feedback, identify gaps in process, and build SOPs to Collaborate to localize Standard Operating Procedures (SOPs) so guidance holds up consistently 🎯 Requirements Professional fluency in Spanish and English (English is our working language internally).

Based in or willing to relocate to Barcelona, and able to work from our office 4 days per week. 2+ years of front-line leadership experience in customer service, ideally in a startup or tech 1+ years of direct people management or supervisory experience as a titled manager is required. Experience leading a distributed or multi-site team — or clear evidence you'd thrive doing it. Proven ability to manage and develop a team, driving measurable performance improvements.

🎁 Benefits Healthcare Dental Mental health support Parental planning resources Retirement savings options Generous paid time off

Source listing: empllo_remote