Clinical Support Expert (Germany)

About this role

📋 Description Resolve complex clinical inquiries, handling time-sensitive escalations from frontline agents Manage booked calls to advise and work to resolve complex, practice-level case issues. Serve as the primary escalation point for inbound clinical support tickets, providing customer Serve as the clinical voice for our German doctor base, supporting practices, while flexing to Act as the liaison between doctors and the lab, translating clinical feedback and preferences into Perform Quality Assurance (QA) reviews of agent work to ensure clinical accuracy and adherence to 🎯 Requirements Fluent in German and English, written and verbal, with the ability to deliver clinical guidance and Based in Germany and legally authorized to work in Germany.

Minimum 5+ years of experience in a high-volume lab setting, with experience in digital dental labs Minimum 3+ years of experience in 3Shape CAD/CAM digital design in [Product Line]. Strong current knowledge of [Product Line] dental systems and their digital components (i.e., scan Familiarity with the German dental market — state and federal regulatory context, German clinical 🎁 Benefits For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive

Source listing: empllo_remote