Clinical Operations Training Developer/Facilitator (Remote | Telehealth)

About this role

Job Title: Clinical Operations Training Developer/Facilitator (Remote | Telehealth) Location: Remote - United States Employment Type: FT W2 Compensation: $35 per hour CareTalk Health CareTalk Health is a fully remote, nationwide virtual medical practice. We partner with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps, reaching members wherever they are. We believe virtual care isn't a compromise — it's care delivered the way patients actually want it.

Our job is to make that experience simple, reliable, and human. About the Role We are seeking a Training Content Development and Facilitation Specialist to lead the development of new content, maintain and update existing content, and facilitate new hire and ongoing training for remote clinical operations teams in a fast-growing telehealth environment. This role develops ILT and CBT virtual training, facilitates virtual training, builds learner confidence in systems and workflows, reinforces performance standards, and leverages adult learning principles and standardized measurement to ensure training effectiveness.

What You’ll Do Key Responsibilities Develop new learning content (both ILT and CBT) Maintain and update existing learning content Facilitate new hire, refresher, and upskill training in a fully remote environment Train employees on telephony systems, electronic health records, and internal tools Conduct role plays, simulations, and hands-on learning activities Reinforce workflows, quality standards, and performance expectations through coaching Support onboarding coordination and training administration Partner with operations leaders and SMEs to align training with business needs Identify training gaps and drive continuous improvement Required 3+ years of training development experience 3+ years of virtual facilitation experience Experience working with an AI-enabled LMS and other supporting technologies such as Zoom, Teams etc.

Demonstrated ability to train on policies, systems, workflows, and job-specific processes Strong knowledge of adult learning principles Excellent writing, communication, and engagement skills Ability to work independently and cross-functionally Strong organizational skills and meticulous attention to detail Preferred 5+ years of training development experience 5+ years of facilitation experience with at least 3 years facilitating in a virtual environment Familiarity with AI assisted authoring tools Advanced writing and communication skills Experience in healthcare, clinical operations, or telehealth Experience coaching in a regulated, performance-driven environment Familiarity with HIPAA, FWA, and other compliance laws Experience supporting high growth / multi-state teams Work Location Requirement This is a remote U.S.-based position.