Client Support Team Lead

About this role

📋 Description Lead and develop a high-performing Client Support team by managing 8–12 Coordinators, establishing Drive individual and team performance by monitoring productivity, quality, client satisfaction, and Manage daily Client Support operations and escalations by overseeing workflows, scheduling, shift Lead change adoption and continuous improvement initiatives by translating organizational Strengthen team capabilities and operational efficiency through technology and collaboration by 🎯 Requirements 4+ years of customer or client support experience across multiple service channels, including Demonstrated experience coaching, developing, and managing individual contributors, including Strong understanding of customer support performance metrics, including productivity, quality, and Experience managing daily team operations, including workflow coordination, scheduling, shift Exceptional written and verbal communication skills, with the ability to provide clear direction Strong organizational, time-management, and problem-solving skills, with the ability to 🎁 Benefits Competitive compensation packages Comprehensive benefits Medical, dental, vision, and other benefits Meaningful career growth Opportunity to fuse human creativity and styling expertise to redefine personalized retail Set a high bar for craft and drive measurable impact

Source listing: empllo_remote