Client Implementation & Operations Analyst

About this role

Join Hire Hangar and work with fast-growing global companies while building a long-term career. Job Title: Client Implementation & Operations Analyst (B2B / BPO) Location: Remote Time Zone: US Time Zones (EST–PST) Role Overview We are looking for a detail-oriented and tech-savvy Client Implementation & Operations Analyst to support the successful setup, configuration, and launch of new B2B client accounts within a BPO/outsourcing environment.

This is a full-time, high-accountability role that bridges client onboarding and internal operations, ensuring that all systems, workflows, and reporting are accurately configured before and after go-live. The ideal candidate is analytical, process-driven, and highly comfortable navigating multiple platforms and tools to deliver a smooth client implementation experience. Key Responsibilities - Support the technical and operational setup of new B2B client accounts, including system configurations, workflow builds, and tool integrations - Coordinate with onboarding, IT, and operations teams to ensure all client requirements are accurately captured and implemented - Build and maintain implementation trackers, status reports, and client-facing documentation - Conduct pre-launch audits and quality checks to verify that all configurations meet client specifications - Monitor post-launch performance data and flag anomalies or gaps to the relevant internal teams - Maintain accurate records of client setups, configurations, and change requests in internal systems - Document implementation processes and contribute to the continuous improvement of onboarding playbooks and SOPs - Provide data-driven reporting to leadership on implementation timelines, bottlenecks, and outcomes Required Qualifications - Proven experience in a Client Implementation, Operations Analyst, or Technical Onboarding role within a BPO, outsourcing, or managed services environment - Strong analytical skills with the ability to work across multiple systems and data sources simultaneously - Experience building reports, trackers, and documentation to support client implementations - Proficiency in Google Sheets or Excel, including formulas and data organization - Excellent written and spoken English with a professional communication style - Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US- or UK-based companies.