Client Account Manager

About this role

We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us.

They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together. The Role We are seeking an experienced, driven, and collaborative Account Manager to join our innovative Account Management team. In this pivotal role, you will lead client growth strategy, oversee a diverse account portfolio, and serve as a mentor to junior team members.

Working closely with key internal stakeholders across Finance and cross-functional campaign teams, you will play a key role in driving revenue expansion, optimizing client satisfaction, and contributing to overall business performance. This is an exciting opportunity to make a tangible impact on our global urban mobility mission while expanding your leadership footprint. How to make an impact - Manage a diverse account portfolio, fostering strong, long-term client relationships.

- Drive client satisfaction, retention, and growth through strategic renewals and upsell opportunities. - Identify and pursue account expansion opportunities aligned with overarching business goals. - Conduct competitor analysis and market research to continually enhance service offerings. - Collaborate cross-functionally with internal teams to consistently deliver on client expectations and campaign objectives. - Provide regular performance updates and strategic forecasts to internal leadership.

- Partner with Finance to monitor revenue performance and track key financial metrics. - Serve as the primary point of contact for key account matters, leading efficient problem resolution. - Mentor and guide team members while contributing to overarching account management strategies. About you You are a proactive, growth-minded leader who thrives on building strong relationships and helping others succeed. You bring a collaborative spirit, sharp strategic instincts, and a dedication to delivering high-quality client experiences.