Claims Team Manager

About this role

We’re looking for a Claims Team Manager to join our Group Protection Claims team. You will lead a talented group of Claim Specialists to deliver excellent customer outcomes. This is a fantastic opportunity to shape team performance, influence service delivery and make a meaningful difference to customers at important moments in their lives. What you'll be doing: Leading and managing a team of Claim Specialists to deliver a proactive and high-quality claims service Aligning team objectives with departmental goals, service levels and performance targets Monitoring performance using management information and responding to trends and changes Recruiting, developing and supporting colleagues to build capability and maintain service excellence Overseeing claims assessment and decision making, including authorising payments within agreed limits Building and maintaining strong relationships with corporate clients, intermediaries and stakeholders Ensuring compliance with legislation, regulations and internal policies including data protection requirements Driving continuous improvement by identifying themes, resolving issues and enhancing processes Who we're looking for: Proven experience leading and developing teams in a service-driven environment Strong communication and influencing skills, with the ability to build effective relationships Experience in claims, insurance or financial services is desirable Good understanding of risk, governance and regulatory requirements Analytical mindset with the ability to interpret data and make informed decisions Ability to prioritise workloads and adapt to changing business needs Commitment to delivering fair customer outcomes and excellent service Confidence to challenge, improve processes and support continuous improvement Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you.

Here are some of the benefits we offer: The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes Generous pension contribution Life assurance Healthcare Plan (permanent employees only) At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday Competitive family leave Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) There are many discounts we offer – both for our own products and at a range of high street stores and online We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience #LI-CV1 At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.