Claims Manager- Commercial Auto Excess Casualty

About this role

About the Role As a Manager of Excess Casualty Claims at Reserv, you will oversee a team of specialists handling high-severity commercial auto excess casualty claims that may exceed primary policy limits. This is a critical leadership role where you will ensure technical excellence, operational efficiency, and consistent delivery of Reserv's modern, data-driven claims experience. The ideal candidate blends deep casualty expertise, strong leadership, and a comfort with technology — guiding a high-performing team in a fast-moving environment where automation handles administrative tasks and humans focus on complex decision-making.

You will serve a critical role with the team, the customers, and the client, maintaining high quality standards and compliance with regulatory, internal, and external contractual SLAs. Who You Are Highly motivated, growth-oriented, and excited by building a tech-driven claims organization A subject matter expert with deep technical experience in commercial auto excess casualty claims, including coverage analysis, litigation management, and catastrophic injury evaluation Tech-oriented — you are excited by the prospect of leveraging technology and analytics to drive better efficiencies and outcomes A passionate claims professional who genuinely cares about their team, the customer, and the client experience An empathetic leader who exercises patience and understanding with everyone you interact with A problem solver who can dive deep into the details while never losing sight of the big picture Anti-status quo — you don't just wish things were done differently, you action on it Curious — you want to know the whole story so you can make the right decisions early and be decisive when it counts Communicative — comfortable with and understand the importance of clear, consistent communication throughout the claims process Creative — you challenge existing assumptions and find ways to leverage technology and the talents of your team to solve problems And did we mention, a sense of humor.

Claims are hard enough as it is. What You'll Do Leadership & Team Development Lead, mentor, and develop a team of Commercial Auto Excess Casualty Claim Specialists Foster a culture of technical excellence, continuous improvement, and data-driven decision-making Provide coaching on coverage analysis, litigation strategy, negotiation, and high-severity claim evaluation Conduct regular file reviews, performance assessments, and quality audits Execute on performance management — attract, hire, retain, and provide a high level of training Foster a positive work environment, promote teamwork, and encourage professional growth and development Operational & Technical Oversight Oversee the handling of complex excess casualty claims, ensuring accuracy, timeliness, and compliance Implement and maintain best practices for claims handling including claim intake, investigation, evaluation, settlement, and recovery Ensure consistent application of Reserv's structured-data workflows and modern claims platform Partner with Product and Engineering teams to refine automation tools, improve adjuster workflows, and enhance system capabilities Monitor key performance indicators including cycle time, accuracy, severity trends, and customer satisfaction Responsible for accuracy and adequacy of all aspects of claim reserving Strategic & Cross-Functional Collaboration Serve as a subject matter expert for MGAs, carriers, brokers, and internal stakeholders Collaborate with Underwriting, Actuarial, Account Management, Compliance, and Claim Operations partners to provide insights on claim trends, risk patterns, and emerging exposures Participate in client meetings, audits, and stewardship reviews representing Reserv's claims philosophy and performance Support onboarding of new programs, ensuring alignment with Reserv's operational standards and client expectations Prepare and present comprehensive claims reports, metrics, and analysis to clients; advise on claim trends and loss mitigation Litigation & Coverage Management Guide adjusters on litigation strategy, counsel management, and complex coverage issues Review and approve high-value settlement recommendations, coverage positions, and strategic claim decisions Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements Ensure adherence to multi-jurisdictional regulatory requirements and Reserv's internal best practices Required Qualifications 10+ years of commercial auto liability or casualty claims experience, including high-severity or excess layers 5+ years of management experience with preference for experience managing in a remote environment Prior leadership experience within a carrier, TPA, or MGA environment Strong expertise in coverage analysis, litigation management, and catastrophic injury evaluation Excellent communication and relationship-building skills with internal teams and external partners Comfortable with technology and the ability to evolve claims systems and processes to drive better efficiencies and outcomes Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license.