Claims Adjuster - Commercial Passenger (APD)

About this role

About the role We are seeking highly organized and customer-focused commercial Passenger Transportation 1st and 3rd party Physical Damage Claims Adjusters to join our team, handling claims for limousine, black car, and chauffeured fleets as well as motorcoaches, charter and tour buses, shuttle buses, and school and transit-style passenger buses. The successful candidate will speak with customers on the phone, educating and helping all parties work through their claim to the best possible outcome.

You'll handle an inventory of claims, triage critical claims, and deliver best-in-class service to everyone involved, from fleet owners and operators to drivers and third-party claimants. The ideal candidate is proactive, curious, forward-thinking, and highly motivated, someone who shows initiative and acts. We work cross-departmentally, so collaboration is a must. You can pivot with the best of them. We're looking for a “get-it-doner.” Who you are Highly Self-motivated and growth-oriented.

You're excited by the prospect of being part of a tech-driven claims org. Passionate claim professional who cares about the customer and their experience. Empathetic. You exercise empathy and patience with everyone you interact with, including an operator whose coach is down mid-charter and a fleet owner whose limousine is out of service on a busy weekend. Proactive daily claims handling mentality with a consistent work-life balance.

Creative. You find the right exit ramp (pun intended) for resolving the claim in the client's best interest. Conflict-enjoyer. Conflict does not have to be adversarial, but it must be CONVERSATIONAL. Curious. You investigate the whole story so you can make the right decisions early and move to a prompt resolution. Claims maverick, challenging the traditional way claims are executed. Communicative. Engaged. Active listener.

Claims collaborator. You work jointly with other departments to proactively resolve claims. And did we mention you have a sense of humor? Claims are hard enough as it is. What you'll do Provide prompt, courteous, and high-quality service to all involved parties by initiating investigations, responding to inquiries, and resolving claims. Gather necessary information from all parties to initiate the claim and explain policy, coverage, and the appropriate course of action.