Cat Concierge

About this role

📋 Description Act as the primary touchpoint for all of our prospective and existing customers as the voice of the Answer inquiries, address customer requests, and engage with customers about our products and Utilize training and team guidelines to fully understand the customers’ situation and needs to Introduce customers to new or different products or services, when appropriate, to maximize their Identify and escalate issues reported by customers across tech, operations, and marketing for Provide feedback to internal project teams on customer facing changes and proposals as 🎯 Requirements You have impeccable verbal and written communication skills Proven track record of high performance in a support / client facing role in a fast growing or You’re empathetic, curious, energetic, self-motivated, and adaptable You’re a reliable team player who’s always looking for ways to help out You have availability outside of the standard “9 to 5” (40 hours a week, including weekends and You’re excited by the prospect of an ever-evolving, experimental, and fast-paced work culture - you 🎁 Benefits Mission-Driven Company: We love cats and we're here to make nine lives ten.

People-Driven Company: We treat our people like people; we're committed to Smalls, and we work hard Data-Driven Culture: We love using data to guide decision-making where appropriate, but we also Competitive Salary: Make some $$$. Very Competitive Benefits: Fully paid Health, Vision, and Dental insurance. 24 PTO Days, plus paid Fully Remote Office & Culture: Our team is spread across the US day to day, but we travel for

Source listing: empllo_remote