Case Qualification Specialist, Tennessee

About this role

Our Story TopDog Law is a nationally scaling personal injury firm that owns the client experience end to end, from marketing and intake through litigation. We've grown 2-3x year over year for three years running, and we're now building the operations, systems, and teams to scale without sacrificing quality or culture. We're fully remote, and we value ownership, open communication, and speed. If you want to help build something exceptional, you'll feel at home here.

The Opportunity TopDog Law is a nationally scaling, fully integrated personal injury firm. We need a Senior Intake Specialist who can take on our exception cases: the ones where the intake form doesn't give us enough to know whether we should sign. Many of these are potentially high-value commercial and catastrophic injury matters, and the people calling us are often in the hardest moment of their lives. You'll make them feel supported, dig into the details with an expert eye, and help our managing attorneys decide which cases we sign and which we refer to a partner firm.

You'll work closely with the managing attorney in your state to sharpen our intake criteria over time. This role is an opportunity to: Join a rapidly growing national firm at a formative stage Work alongside top-caliber attorneys on complex, high-value cases Grow your skills and influence as the firm scales nationally What You Will Own Review exception cases and dig into injuries, liability, and red flags Spot commercial vehicle involvement and catastrophic or high-value potential Talk with prospective clients and families with empathy, and ask the right follow-up questions Give the managing attorney a clear recommendation (sign, refer, or decline) with your reasoning Document everything in Filevine and our intake systems, and hand off signed cases cleanly Review intake calls and recommend improvements to agent training and the intake questionnaire.

Proactively follow up with escalated clients to resolve concerns, improve client satisfaction, and prevent client-initiated case withdrawals. What You Bring Required: 5 or more years of personal injury law experience Exceptional written and verbal communication, with real comfort talking to seriously injured clients and grieving families Strong critical thinking and attention to detail Consistent follow-through in a fast-moving environment Preferred (Nice to Have): Paralegal experience Candidate lives in TN, but not required Bilingual in Spanish Who Thrives Here (Core Values) We don't hire on resumes alone.