Card Scheme Operations Specialist

About this role

As a Card Scheme Operations Specialist, you will be the key liaison between xpate and the card schemes, supporting operational, compliance and reporting activities across our card business. You will monitor scheme requirements, coordinate responses to network requests, maintain critical internal documentation and make sure the organization stays informed and compliant with evolving Visa and Mastercard rules. Monitor and interpret Visa and Mastercard bulletins, mandates, rule changes and operational updates.

Assess the impact of scheme changes and coordinate implementation with relevant internal stakeholders. Support scheme integrations and changes, including certifications, testing and new scheme programs or services. Prepare and submit mandatory reports to Visa and Mastercard, including compliance, PCI DSS, quarterly and other scheme-related reporting. Coordinate and manage responses to requests, inquiries and investigations from card schemes.

Maintain internal registers, trackers, and operational records, keeping information accurate and up to date. Own and maintain internal knowledge bases and documentation, including Confluence pages and process documentation. Support internal teams with scheme-related guidance and best practices. Collaborate with Product, Operations, Compliance, Finance, Risk, and Engineering teams to ensure alignment with scheme requirements.

Contribute to process improvements and operational efficiency initiatives within the card business. 1+ years of hands-on experience working directly with Visa and/or Mastercard schemes (at an acquirer, issuer, processor, PSP, or the schemes themselves). Practical knowledge of scheme rules and operating regulations, and experience applying them in day-to-day work. Experience with scheme procedures, such as mandate implementation, scheme reporting, compliance programs, and handling scheme inquiries or investigations.

Experience with Visa Online, Mastercard Connect, or other scheme portals and tools. Experience with scheme integrations, such as certifications, testing, onboarding to new scheme services, or implementing technical and operational scheme changes. Strong analytical and problem-solving skills, with the ability to investigate and interpret complex operational matters. Excellent attention to detail and organizational skills.