Call Line Specialist | Customer Support | Remote – English Speaking

About this role

About us: Ricaris is a Barcelona-based company with over 10 years of experience in multilingual services, specializing in content marketing, translation, and customer support. Our motto, “Have a Nice Day,” reflects our commitment to positive and productive interactions. About the role: We are seeking a highly reliable and detail-oriented Incoming Call Line Specialist to manage all incoming communications. This remote position requires a professional who is dependable, communicative, and comfortable handling sensitive information with discretion.

You will be the first point of contact, ensuring a smooth and professional experience for every caller. Key Responsibilities - Manage a high volume of inbound calls in a professional manner, providing information and directing inquiries as needed. - Keep detailed records of all calls, interactions, and customer information within our CRM and documentation systems. - Use and manage call flows efficiently through a dialer system and phone software.

- Handle and process sensitive information with the utmost confidentiality. - Collaborate effectively with the internal team and follow established procedures accurately. Required Qualifications Communication & Experience - Fluency in English with excellent written and verbal communication skills. - Proven experience in a phone-based customer service role (e.g., Receptionist or Virtual Assistant). Technical & Operational Skills Proficiency with key business tools, including: - Google Docs for documentation and collaboration.

- Dialer systems for managing call volume. - CRM software for data entry and tracking. Reliable work setup including: - Stable internet and power connection. Backup solutions for both internet and power to ensure no service disruption during your shift. Availability & Reliability - Able to work a fixed schedule: 4:00 AM – 12:00 PM Eastern Time (ET). - Strong sense of responsibility, reliability, and attention to detail.

Preferred Qualifications (A Plus) - Familiarity with the Real Estate or Hospitality industries. - Working knowledge of Google Sheets for data management and reporting. - Experience using Aircall or Zendesk platforms. What we offer - Mid-term remote collaboration (approx. 2–3 months, until the end of January) with a flexible schedule. There is a possibility of extension depending on client needs or participation in other upcoming Ricaris projects.