Business Support Executive

About this role

Role overview The Business Support Executive is central to how Wavenet looks after its customers. Working hand in hand with the Account Management team, the role is about building relationships, understanding customer challenges and taking ownership of customer interactions from start to finish. It's a hands-on, customer-facing role with real breadth — spanning customer engagement, quotations, customer queries, service coordination and commercial account development.

As the lynchpin between the customer and the Account Manager, you'll keep the customer experience high and free up Account Managers to focus on strategic work — building deep expertise and a genuine reputation as a trusted go-to for your customers along the way. What you'll be doing General sales administration — creating and managing quotations, progressing orders and updating deals in our CRM Building positive relationships with your Account Managers and customers through proactive contact by phone, email and Teams Attending customer review calls and assisting with follow-up actions Acting as an extension of the account relationship, giving customers a consistent, professional experience Working with suppliers and vendors, and handling bids and deal registrations Expediting orders and customer queries to resolution, working alongside other Wavenet teams and our suppliers Owning straightforward quote requests end to end, keeping the customer updated throughout Identifying upsell opportunities and white space, offering alternative solutions and handing off to Sales Specialists as needed Providing out-of-office cover for Account Managers What great looks like You understand the deal and the customer, not just the paperwork You make Account Managers more strategic by working closely with them and communicating regularly You own queries and requests and see them through to resolution You manage multiple requests and queries for multiple customers accurately, even under pressure You're proactive with updates to customers and Account Managers — they never have to chase you Desired skills and experience Experience in the IT and telecommunications market Experience working with high-profile customers in a fast-paced environment Experience dealing and negotiating with suppliers and vendors Strong attention to detail and good IT skills Highly organised, able to prioritise a dynamic workload around department priorities and customer demands Good time management, drive and ambition, and comfortable working in a dynamic environment A customer-first mindset and a willingness to get stuck in Strong communication and interpersonal skills to work with Account Managers and customers At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one.