Business Analyst Intern, Trade-In

About this role

Hi, we’re Back Market. We’re here to help make tech reliable, affordable, and better than new . We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows.

From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us? Back Market is on a mission to make refurbished tech the new norm. Within the Trade-In team, data is a key lever to improve circularity performance, operational excellence, and business growth. From pricing and customer lifecycle to customer satisfaction and automation, the team uses data to monitor performance, identify opportunities, and drive high-impact decisions across the business.

As a Business Analyst Intern in the Trade-In team, you will support both strategic analysis and day-to-day operations. You will work on extracting, modeling, and visualizing data, improving tools and dashboards, and helping the team better understand performance drivers. This is a hands-on internship with strong exposure to business topics, operational processes, and automation initiatives, ideal for someone who wants to combine analytics with real business impact.

YOUR MISSION (IF YOU ACCEPT IT): 🥇 80% - Business & Data Analysis Support the team with data extraction, manipulation, analysis, modeling, and visualization needs. Help maintain, update, and improve circularity performance and operations tools, including reports, trackers, dashboards, alerting processes, and operational processes based on automated queries. Assist the team in monitoring and analyzing circularity services performance based on key performance indicators on a daily, weekly, and monthly basis.

Contribute to challenging KPIs and tools, and propose ideas to improve the efficiency and accuracy of tracking and analysis. Participate in root cause analyses to better understand performance drivers and identify potential levers for sustainable improvement. Support ad hoc analyses to explore and size opportunities to grow the business and/or increase profitability. Assist the team in modeling and sizing project impact, and help ensure projects and processes are supported by clean, reliable data.