Billing Support Specialist

About this role

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed is seeking a full-time, customer-centric, and detail-oriented professional to join the team as a Billing Support Specialist in our Montreal office. Reporting to the Global Billing Manager, you will be responsible for supporting customers with subscription and invoice-related inquiries across our products.

You will play an important role in ensuring accurate and timely billing support, following established processes, and collaborating with your manager and team to address issues and improve the customer experience. If you’re organized, proactive, and enjoy solving problems in a fast-paced environment, this role is for you! What you’ll be doing: - Resolve billing and subscription inquiries from customers and internal teams - Review, consolidate, and reconcile orders, contracts, invoices, and payments - Handle terminations and outstanding payment inquiries - Update and maintain accurate customer account information - Assist in the coordination of hardware returns - Ensure SLAs are met, with a focus on timely and high-quality responses - Document and track customer interactions in CRM systems (Salesforce, Zendesk) - Collaborate with internal teams (Sales, Finance, Support) to resolve customer issues - Flag recurring issues, bugs, or inefficiencies and discuss them with your manager to determine appropriate next steps - Follow established processes and contribute feedback for improvements What you need to bring: We're looking for a candidate who has experience with the following: - Experience in an administrative, billing, or support role - Strong organizational and time management skills - High attention to detail and accuracy - Problem-solving mindset with the ability to follow structured processes - Strong communication skills in English EVEN BETTER IF YOU HAVE: - Experience with Salesforce and Zendesk - Familiarity with SaaS or subscription-based environments - Additional languages - Interest in technology, retail, or hospitality industries We know that people are more than what’s on their CV.

If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! Be a changemaker You’ll enjoy: - A flexible work environment that empowers you to do your best work (3 days a week in office) - A culture that celebrates performance - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard - Career-defining opportunities Plus benefits designed to keep you happy, healthy and fulfilled.