Bilingual Licensed Customer Service Agent (8am - 5pm CST)

About this role

📋 Description Own high-volume inbound and outbound customer interactions across phone, chat, and email Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with Educate policyholders on coverage details, policy changes, and next steps so they can make informed Partner with customers' banks and lenders to obtain required documentation and ensure policy Navigate multiple internal systems and tools simultaneously to resolve customer inquiries Identify process improvement opportunities and share feedback to enhance the customer experience 🎯 Requirements Active Property & Casualty (P&C) or Personal Lines insurance license (required) Bilingual (Spanish-speaking) proficiency 6+ months customer service experience in P&C (specifically, home insurance) Experience working in a high-volume call center or customer support environment handling inbound Hands-on experience servicing homeowners insurance policies Ability to clearly explain policy coverage, billing, and underwriting requirements to customers 🎁 Benefits Starting on the first day of the month following your start date: comprehensive benefits program Multiple medical plan options, dental and vision coverage Company-funded HSA contributions Company-paid life insurance and short-term disability Employee referral bonuses Supplemental benefits options: long-term disability, critical illness, accident, legal, pet

Source listing: empllo_remote