Benefits Specialist

About this role

SPECIALIZED EXPERIENCE REQUIREMENTS: GS-09: A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-07) in the Federal service. Specialized experience for this position is defined as: experience 1) providing procedural guidance, information, and assistance to employees regarding enrollment, eligibility, and program options for retirement, health, life insurance, and related benefit plans; 2) reviewing, auditing, and processing benefits election forms and employment history records to verify completeness, accuracy, and creditable service; and 3) gathering data, researching established policies, and performing basic calculations to resolve routine benefit inquiries and discrepancies.

You may substitute education for specialized experience as follows: Master's or equivalent graduate degree; or 2 full years of progressively higher level graduate education leading to such a degree; or a LL.B. or J.D. if related; your education must demonstrate the knowledge, skills, and abilities necessary to do the work. -OR- Combination of education and experience as described above. Less than one year of specialized experience may be combined with graduate education in excess of the amount required for the next lower grade level (i.e., credit hours beyond the first year of full-time study may be credited).

One academic year of graduate education is considered to be the number of credits hours the graduate school has determined to represent one academic year of full-time study. If the graduate school's definition of one year of graduate study is not available, 18 semester hours (or 27 quarter hours) is used. When crediting education that requires specific course work the number of hours of related courses required, as a proportion of the total education, is prorated.

GS-11: A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-09) in the Federal service. Specialized experience for this position is defined as: experience 1) providing technical advice and guidance to management and employees on the application of retirement and insurance benefit programs; 2) performing research and analysis to resolve benefit case issues; and 3) preparing formal correspondence or supporting documentation regarding benefit eligibility, entitlement determinations, and program participation.