EU remote
AV Operational Account Coordinator
About this role
Make the team that changes the way the world experiences sport. We are NASDAQ-listed and are one of the fastest-growing sport-tech companies on the planet. As a AV Operational Account Coordinator, you will be part of the Audiovisual (AV) betting unit within the Global Operations Team. We provide dedicated live streaming solutions, including Betradar’s Live Channel, for online and retail bookmakers to increase betting stimulation and entertainment.
With streams for over 600,000+ events, we provide the most comprehensive streaming portfolio in the market. You will report to the AV Operational Account Management Team Lead and will be working closely with the audiovisual sales team setting up and supporting daily administrative and operational duties. We are looking for an individual who is reliable, accurate and eager to help improve efficiency as sales volume increases.
The role will involve taking responsibility for administrative tasks that form the foundation for the delivery of the audiovisual products. Our international environment, rapidly growing team and scale, broad selection of technically oriented products and services make this position very diverse and challenging. THE CHALLENGE: Be a dedicated contact for audiovisual operational topics. Assist in client setup & client administration for various audiovisual products.
Act as a key bridge between product sales and product teams to assure proper setup and delivery of audiovisual products. Monitor and accurately update multiple documents & systems, track the audiovisual program across the Sportradar digital distribution system(s). Setup, prepare and document client-related activities in our CRM systems and tools (AVCMP, Salesforce, JIRA, Qlik Sense, Confluence, etc). Maintain open communication with other departments and teams as well as partners all around the globe to both gather and distribute appropriate scheduling information.
Regularly review content across digital properties for accuracy in scheduling and implementation. Incident handling, error analysis, and rectification to guarantee customer satisfaction. Prepare and maintain reports. Independent support and consultation of our customer inquiries. ABOUT YOU: Bachelor’s Degree in Marketing, Business Administration, Communication, Economics or successfully completed school education (e.g.