Automotive Warranty Specialist

About this role

Are you an automotive fan? Have you gained experience in a position related to handling warranty cases? MSX is looking for a proactive Warranty Specialist to join our team in Rome. The main purpose of the role is to review and assess all warranty claims according to Our Customer policies and technical procedures. You will evaluate claims, ensure correct allocations, and determine appropriate warranty responses, which are tracked in a database.

Responsibilities include reviewing claims for coding accuracy, ensuring repairs comply with reported faults and brand standards, and addressing dealer and workshop inquiries via email and phone. You will correspond professionally with dealers and Brand Management regarding claim evaluations and amendments. Main responsibilities: Manage day by day warranty claims and/or pre-approval according with daily workload; Verify warranty policies and procedures application; Check claims integrity; Check claims correctness according with Customer systems; Address claims control according with Dealer behavior and deficiency; Communicate with Customer about cases in analysis; KPI results reporting.

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Warranty Assessor has the following educational background and gained the following experience: Knowledge of warranty terms and rules Understanding of workshop processes Proficiency in mechanical and electronic diagnostics Familiarity with technical documentation Strong interpersonal and communication skills Effective collaboration across functions Initiative, independence, and results orientation Flexibility and problem-solving ability Proficiency in Italian and English If you can demonstrate that you are customer focused and can communicate effectively, we would like to hear from you! Working pattern: Location: Rome Monday – Friday, 9:00 - 18:00 MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status.