Remote
Automation Architect
About this role
AUTOMATION ARCHITECT (AGENTIC & RPA) Location: Guatemala, El Salvador Work style: Hybrid Modality: Full-time WHO WE ARE Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. ABOUT THE ROLE The Automation Technical Architect partners with Automation Strategists and Business Analysts to convert business process designs into detailed, build-ready technical architecture across RPA and Agentic AI solutions.
This role is responsible for assessing client environments, evaluating existing toolsets and infrastructure, and designing the optimal automation architecture for each process. The Architect ensures that every solution is fully specified — technically sound, scalable, secure, and aligned to the client’s current-state ecosystem. The defining mandate of this role is clear: Produce system-level architecture designs that engineering teams can build from without redesign.
KEY RESPONSIBILITIES: BUSINESS-TO-ARCHITECTURE TRANSLATION - Work alongside Automation Strategists and Business Analysts to review process maps, BPMN diagrams, and opportunity assessments. - Identify automation breakpoints and classify components as: - Deterministic (RPA / rules-based) - AI-driven / probabilistic (Agentic AI, LLM workflows) - Convert business workflows into detailed technical architecture diagrams. - Define orchestration logic, integration flows, and system dependencies.
CURRENT-STATE ASSESSMENT & ARCHITECTURE ALIGNMENT - Assess client technical environments, including: - Existing RPA platforms - AI toolsets - API capabilities - Data architecture - Infrastructure and cloud environments - Evaluate constraints and opportunities within current architecture. - Propose optimal automation architecture aligned with client enterprise standards. - Recommend tooling decisions when gaps exist. This role must balance ideal design with real-world constraints.