Auto Property Damage Adjuster

About this role

About the role We are seeking a highly organized and customer-focused Auto Property Damage Adjuster to join our team. The successful candidate will be responsible for speaking to customers on the phone, educating and helping the customer work through their loss, and to quickly bring it to resolution. Your role will also be responsible for handling an inventory of claims from the time you are assigned the new loss through resolution.

In addition, you will collaborate closely with leadership to give feedback and identify technology and process improvements. Who you are Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. Passionate claims professional who cares about the customer and their experience. Empathetic. You exercise empathy and patience towards everyone you interact with. Sense of urgency - at all times.

That does not mean working at all hours. Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. Anti-status quo. You don’t just wish things were done differently, you act on it. What we need Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests Gather necessary information from customers to initiate the claim and determine the appropriate course of action Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim Coordinate with auto appraisers, review an estimate, and review for appropriate settlement Recognize requirements for potential escalation should the loss no longer meet criteria for your handling Communicate and coordinate with involved parties regarding settlement agreements Provide input for continuous development best practices, and process improvements Requirements Experience with handling auto damage losses Minimum of 2 years of experience with insurance claims and/or customer service Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license.