Associate Director Charity Services

About this role

Lead and shape national welfare services with genuine strategic influence. Join a senior leadership role driving innovation and measurable impact About Our Client The Royal Air Forces Association is a well-established national charity with a significant presence across the UK, dedicated to delivering practical support, welfare services and wellbeing initiatives to a large beneficiary community. The organisation combines direct support, volunteer-led services and strategic partnerships to create meaningful, long-term impact, and is embarking on an ambitious phase of service development and continuous improvement.

Job Description Provide strategic leadership for welfare, wellbeing and community-based support services. Lead and develop high-performing teams, creating a culture of accountability, collaboration and continuous improvement. Oversee the design, delivery and ongoing enhancement of personalised support services, ensuring exceptional service outcomes. Act as the organisational lead for safeguarding across service delivery, governance and risk management.

Develop robust performance and impact measurement frameworks, ensuring decisions are driven by insight, evidence and high-quality data. Champion innovation, service integration and best practice to enhance beneficiary outcomes. Build and maintain influential relationships with external partners, stakeholders and strategic networks. Contribute to wider organisational strategy, governance and leadership as a member of the Senior Leadership Team.

Manage significant operational budgets and ensure the effective deployment of resources The Successful Applicant The successful candidate will bring substantial senior leadership experience within welfare, wellbeing, volunteering, social impact or related service environments.You will be able to demonstrate: A track record of leading large, high-performing teams and delivering organisational change. Experience developing and implementing service delivery strategies focused on positive outcomes.

Strong project and programme leadership skills, managing multiple workstreams simultaneously. Expertise in performance management, service improvement and impact measurement. Experience managing substantial budgets, ideally in excess of £2m. Excellent stakeholder management and influencing skills, with the ability to build partnerships at senior levels. Strong analytical and decision-making capabilities, using research, insight and data to drive improvement.