Assistant Store Manager

About this role

We are looking for an amazing Assistant Manager to support the Bristol Manager & team! As an Assistant Manager at Lucy & Yak, you play a key role in the overall success of the store. You will work collaboratively with the Store Manager to create an exceptional shopping experience that reflects Lucy & Yak’s values and grows our brand community. You are an expert in customer service & shop standards . Within your role you train, develop, motivate and support your team to excel in all areas from day to day operations to smashing your stores KPIs.

What you'll be doing... Customer-Centric Approach Customer obsessed! You will need to become an expert on all things Lucy & Yak - from products and sizing, to sustainability and ethics. Foster a customer-focused culture within the store, ensuring every interaction exceeds expectations and creates exciting memorable experiences. Team Development, Coaching & Training Lead by example, promoting a positive and dynamic work environment.

Motivate and inspire team members to achieve individual and collective goals. Provide instant feedback to team members, acting as a coach to enhance individual and team performance. Support the store manager in recruiting, training, and developing a high-performing team, making sure the team represents the brand in the best way possible. Sales Partner with the Store Manager to meet sales targets and KPIs. Work with the Store Manager to implement strategies to drive sales growth and enhance the customer shopping experience.

Operational Support Oversee daily store operations, including opening and closing procedures. Support the planning and running of evening and collaboration events, contributing to a vibrant in-store atmosphere. Create and manage staff rotas to ensure adequate shop floor coverage, including leave approvals. Support the Store Manager in implementing and maintaining merchandising standards, ensuring the shop always looks as exciting and colourful as well as accessible to our customers.

Stock Management Assist with effective stock management to optimise inventory levels. Contribute to minimising stock discrepancies and ensuring product availability. Arrange & plan stock takes and recalls with your Store Manager Community Engagement Organise plan & run evening and collaborative events with the Store Manager, contributing to a vibrant in-store atmosphere. Build an engaged community by connecting with customers both in-store and through social media.