Assistant Service Manager

About this role

About us : We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Middlesbrough Ford Transit Centre Contract Type: Permanent, full-time Salary: £43,000 OTE, includes basic of £37,000 per annum Hours: Monday to Friday 8.30am - 6pm, Saturday as required At our incredible state-of-the art Middlesbrough Ford Transit Centre, we are delighted to be recruiting for a Assistant Service Manager to support our Service Team. We're searching for a hard-working and talented individual who is enthusiastic about change and continuous improvement to join us on our exciting journey! You will be responsible for supporting our Service Advisors and helping to develop the team.

Through your guidance, they will ensure our customers are offered the highest standard of service whenever they visit us to get their car serviced, or when they need help or advice with the upkeep of their vehicle. Our service team really are at the heart of ensuring our world class service is delivered so it’s crucial we acknowledge our customers, respond quickly and aim to get the service right first time and every time.

Responsibilities Provide guidance, training, and appraisals to each of the Service Advisors to encourage a forward-thinking attitude which will help them achieve their full potential Maximise customer satisfaction by treating everyone fairly and delivering an exceptional service experience Liaise with the Aftersales Manager to monitor department performance against budget and identify any shortfall, and implement plans to improve the performance where necessary Organising invoicing for Service advisors Focussing on NPS calls, getting customer service feedback across to the Service advisors and working with the team to come up with a resolution Support your line manager with organising departmental forecasts and reports in a clear and timely manner Working in sync with the full Aftersales department, including Advisors, Technicians and Apprentices to ensure the smooth running of the department You will be someone who has excellent leadership and communication skills and can demonstrate a successful blend of confidence and assertiveness when dealing with people.