Assistant Manager

About this role

🍻 Why The Cross Keys? The Cross Keys is the kind of pub that feels like it has always been there — welcoming, traditional and full of character. From hearty steaks and savoury pies to classic pub favourites, refreshing cask ales and relaxed drinks in the beer garden, there’s something for everyone. The pub has a lovely outdoor space, a cosy interior with a real fire, a dog-friendly approach and an outdoor play area for families.

We already have a couple of events in the diary, with exciting plans to build a full suite of events next summer , giving you the chance to play a big part in creating new reasons for customers to visit. 🚀 What’s the opportunity? This isn’t just about running shifts — it’s about leading people, growing a business and building your future. As Assistant Manager, you’ll: Support the General Manager with the day-to-day running of the pub.

Lead from the front and set the standard for fantastic hospitality. Coach, motivate and develop the team , creating a positive and high-performing culture. Build strong relationships with your team through clear, confident communication. Help attract, retain and develop great people. Take ownership of shifts and ensure customers receive an outstanding experience. Look for opportunities to drive sales and grow the business.

Help develop and deliver the pub’s future events programme. Build strong relationships with the local community and encourage repeat visits. Maintain high standards across service, food, drink, cleanliness and safety. Step up and lead the business in the General Manager’s absence. Bring your ideas, energy and commercial mindset to help take the Cross Keys forward. Most importantly, we’re looking for someone who wants to progress .

If your ambition is to become a General Manager, we want to give you the experience, development and support to help you get there. 👊 What we’re looking for We’re looking for someone who: Has previous experience in an Assistant Manager, Supervisor, Team Leader or similar hospitality role. Genuinely loves hospitality and enjoys creating great experiences for customers. Has strong people-management skills and knows how to get the best from a team.

Is a confident and effective communicator. Can coach and develop people while holding the team accountable to high standards. Leads by example and isn't afraid to get stuck in. Has a commercial mindset and wants to grow the business. Enjoys building relationships with customers and the local community. Is ambitious and wants to progress towards a General Manager role. Can bring energy, enthusiasm and new ideas to the Cross Keys.