Assistant Manager

About this role

🍻 Why the Old Star? The Old Star combines history, style and great hospitality right in the heart of Westminster. Our dark blue walls and contemporary feel create a pub that's full of character, while our location brings together locals, visitors, tourists and customers looking for somewhere relaxed to enjoy great drinks and good food. We're family-friendly, dog-friendly and have outdoor seating, while our function space gives us another fantastic opportunity to attract customers and grow the business.

This is a pub where no two days are quite the same , and we're looking for someone who thrives on that. 🚀 What’s the opportunity? As Assistant Manager, you'll be a key part of the management team, working alongside the General Manager to lead the team, deliver brilliant hospitality and drive the business forward. You’ll: Support the General Manager with the day-to-day running of the Old Star. Lead from the front and set the standard for exceptional hospitality.

Coach, motivate and develop the team , helping people reach their full potential. Build strong relationships with your team through clear and positive communication. Take ownership of shifts and make sure every customer receives a fantastic experience. Drive sales across food, drinks and functions. Look for new ways to maximise the pub’s fantastic central London location. Build relationships with locals, visitors and regular customers.

Help deliver successful functions and events. Maintain high standards across service, food, drink, cleanliness and safety. Support the General Manager with achieving the pub’s commercial goals. Step up and lead the business in the General Manager’s absence. Bring your own ideas, energy and personality to help the Old Star continue to thrive. We're looking for someone who wants to be hands-on, visible and influential — someone who enjoys being at the heart of the operation and wants to make a genuine difference.

👊 What we’re looking for We’re looking for someone who: Has previous experience as an Assistant Manager, Supervisor, Team Leader or in a similar hospitality role. Genuinely loves hospitality and takes pride in creating memorable customer experiences. Has strong people-management and communication skills. Can coach, motivate and develop a team. Leads by example and isn't afraid to get stuck in. Is confident running busy shifts and maintaining high standards.