Assistant Front Office Manager (F/M/X)

About this role

Organising team schedules, handling staff issues and authorising vacation annual sick leave. Interviewing, hiring, and training new employees. Evaluating employee performance and providing training and guidance as needed. Managing various department -specific initiatives and ensuring that these are completed within the scope, time and budget. Filling in for absent employees and assisting teams as needed to successfully complete projects.

Ensuring that employees follow company policies, as well as health and safety regulations. Ensuring a high and consistent standard of customer service. Applying knowledge of emerging and consistent trends to inform purchase and inventory decisions and solutions. Managing the departmental budget. Monitor and log front office expenses and costs. Preparing monthly management reports on customer feedback, bookings, and cancellations.

Updating files and records. Supporting, training, and supervising front office staff, night managers, guest service managers. Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience. Supporting the Guest Services Managers on handling customer complaints and special requests. Ensure timely and accurate customer service. Troubleshoot emergencies. Ensure front desk is tidy and has all necessary stationery and material (e.g., pens, forms, and informative leaflets).

Ensure proper mail distribution. Keep updated records of office expenses and costs. Ensure company’s policies and security requirements are met. Supporting the Guest Services Managers in greeting, communicating with and welcoming guests. Keep updated records of office expenses and costs. Ability to remain productive in a high-pressure environment Thorough knowledge of customer service, office management and basic bookkeeping procedures Proficiency in English (oral and written) Solid knowledge of MS Office, particularly Excel and Word Excellent communication and people skills Good organizational and multitasking abilities Problem-solving skills Good telephone skills Diplomacy and communication skills to handle any complaints and emergencies in a level-headed manner No fear of decision-making Sense of ownership and pride in your performance and its impact on company’s success Critical thinker and problem-solving skills Team player Customer-centric Knowledge of Opera, Knowcross and Resaweb sites What's in it for you...