Area Service Delivery Manager

About this role

Why work for us? Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services, often competing and winning work from our much larger competitors. We are based in the heart of Bristol and have enjoyed significant success, particularly in the last 4 years with turnover increasing from £56 million in 2020 to £125 million in 2025. To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability.

If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and let’s talk. What will be my core responsibilities? The role of Area Service Delivery Manager at Lancer Scott is responsible for overseeing multiple engineers across multiple trades and Co-op sites within the Swindon and M3 Corridor, ensuring the efficient and effective delivery of maintenance services.

The position requires strong leadership, technical expertise, and project management skills to enhance operational efficiency and reliability. This position has come about as the result of an internal promotion so you will have lots of support and guidance to set you up for success. Supervise and mentor engineering teams within your designated area. Interview/recruit, train, and develop engineering staff to enhance skill levels and performance, to the Co-op’s and Lancer Scott standard.

Drive engineering productivity and efficiencies for your allocated engineers. Conduct performance reviews with Regional Account Managers to set objectives, and provide training and development opportunities. M anage/supervise/monitor capital projects within the area as required. Support costing from engineers and subcontractors, working with the Project Manager for capital projects. Analyse current engineering processes and look for any improvements.

Monitor, train and support engineers to ensure adherence to KPI’s and SLA’s in line with the SNR management report Drive change from Senior management instruction and become fully onboard with the changes implemented. Ensure full adherence is met to Lancer Scott and Co-op’s Health and Safety regulations and standards. Carry out regular audits to identify areas for improvement, H&S requirements. At least 2 on site visits per year for each engineer Work closely with FMBPs to ensure all site standards are met and the sites are compliant.