Appeals Technician (temp-to-hire)

About this role

About Judi Health Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.

At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health . Position Summary: Responsible for taking incoming requests for first, second level and external appeals while ensuring high level of customer service and maximizing productivity.

Work with appeals team for multiple lines of business such as Commercial, Exchange and Medicare, ensuring the proper submission of appeals for review by pharmacist and medical directors. Position Responsibilities: Maintain quality and productivity standards for all cases reviewed while meeting established turnaround time requirements. Remain current on all communications and updated processes relayed through multiple communication channels and apply to daily responsibilities.

Follow all internal Standard Operating Procedures and adhere to HIPAA guidelines and policies. Review all cases received, to verify if case meets qualifications for appeal review. Performs triple check to ensure quality reviews and handling in accordance with policies and procedures. Updates case types, sends appeal acknowledgements, and submits case information to independent review organizations. Communicate effectively with appeal pharmacists regarding internal and external appeals.

Make verbal outreach attempts to obtain necessary information for case review and record accurate information obtained on the call. Exhibit excellent phone and communication skills while providing complete and accurate information to members and providers. Performs all other related duties as assigned Minimum Qualifications: 1 + year of experience working as a certified pharmacy technician in a managed care or PBM setting required.