AI Support Operations Manager

About this role

📋 Description Fin/AI agent operations (25%): Ensure customer-facing AI agent resolves routine questions correctly Help Center content ownership (40%): Own accuracy and AI-readiness of the Help Center as the shared The content flywheel (20%): Triage AI-failure reports from shared intake queue, trace to root cause Launch readiness (10%): Hold support seat in release planning and prepare Help Center articles, Fin Operability (5%): Maintain runbooks, configuration documentation, and measurement baselines.

Keep a 🎯 Requirements 3–5+ years in support operations, CX operations, knowledge management, or conversational AI Proven content engineer: customer-facing help content owned end to end, plus taxonomy, content Experimenter's method: hypothesize, test small, measure, then scale. Comfortable with AI-assisted Strong analytical habits: trace a wrong AI answer through retrieval, content, and product behavior Collaboration as a first-class skill: raise concerns early, directly, and through agreed channels Build systems, not dependencies: document and train a second when becoming the only person who can 🎁 Benefits Medical, dental, vision with 15Five cost subsidy Employer paid Short-Term, Long-Term Disability, and Term Life Family planning support with enhanced medical plans and consultation programs Inclusive Benefits Stipend Access to mental health and wellness resources Flexible Time Off Program

Source listing: empllo_remote