AI Operations Lead

About this role

About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines.

We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List. Karbon is further ahead on AI adoption than most companies our size. Every department is running AI daily. Hundreds of skills and workflows have been built by our own team. Fourteen department champions drive adoption and share knowledge across the business.

The foundation is real and it works. The next phase is scale. We need one person whose entire job is extending what we have built, measuring what it returns, and adding the next layer of capability. Not a strategy deck. A working system, the governance that makes it trustworthy, and the numbers that prove it. You will report into the CEO and work across every department. You will have the access and sponsorship to make changes stick.

About the Role Build the Tooling Ship internal automations and agents that remove repeated manual work across Sales, CS, Implementation, Support, and Operations. Connect AI to the systems we already run, through APIs and MCP servers. The first build is the data gateway. Karbon runs its own MCP server. You extend it into a routing proxy that sits between Claude and every internal data source teams need. Authentication via Okta.

RBAC enforcement by department. Request logging for spend attribution and audit. Once the gateway is approved by Security, new connectors plug into a config entry instead of triggering a full review each time. That is your first thirty days. After that: CS gets a renewal risk signal. Sales gets a proposal draft automation. Implementation gets a SOW generator with scope-creep flags. Support gets a ticket triage router.