Agent Shops and Stations (Leeds, On-site)

About this role

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. We're looking for motivated and driven Agent Shops and Stations (Leeds, on-site) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. About the Role Customer support at Leeds Station: Represent FlixBus on the ground, assist passengers with ticketing queries, provide journey updates, and ensure a smooth start to every trip Driver and departure coordination: Support drivers with check‑ins, ticket checks, and pre‑departure quality and roadworthiness inspections Operational communication: Act as the local voice for FlixBus, keeping customers informed of live operational changes and updates Station partner collaboration: Coordinate live departures and maintain strong relationships with West Yorkshire Combined Authority and station teams Incident and disruption handling: Manage delays, cancellations, and unexpected situations to keep journeys moving with minimal network impact Health & safety Compliance: Uphold FlixBus safety standards and Leeds Bus Station rules, oversee safe vehicle and passenger movement, and ensure hazards, incidents, and near‑misses are proactively escalated Passenger flow monitoring: Maintain safe pedestrian flow on stands and concourses, ensuring passengers remain clear of manoeuvring vehicles 📍 Note that we provide flexibility through a rota including shifts from Monday to Sunday between 06:00 and 00:00! About You Love providing great customer service, have experience in customer-facing roles and excellent communication skills You are proactive, motivated, autonomous and have a desire to grow with a business You thrive in high pressure, fast moving and dynamic environments You can prioritise key tasks and make quick decisions, sometimes on limited information Have the ability to deal with difficult situations whilst remaining professional at all times You have a strong awareness of health & safety in a busy operational environment and act to keep people safe You are comfortable working independently, as the role may involve periods of lone working, and you follow lone-working and health & safety procedures at all times We recognize that everyone carries a unique set of valuable skills and experiences.