Aftersales Manager (Team Leader)

About this role

Our client is a joint venture company dedicated to accelerating Vietnam’s energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem. Role Overview The Aftersales Manager is accountable for all after-sales outcomes and the parts P&L: the certified service network, parts configuration and supply, warranty and claims, recall execution and the quality loop with the OEM.

The role leads a technical team of Vehicle Engineers, a Field Service & Training Specialist and a Warranty & Parts Specialist, and sets the service levels under which the shared Operations desk administers claims, parts orders and registers. The ideal candidate has run after-sales and parts for a two-wheeler, automotive or EV distributor across a dealer network, has handled warranty with an OEM end to end, and can turn operating rules into system-enforced controls.

1 - Service Network Capability & Certification Own the capability gate for every service point: certified technicians, diagnostic accounts, tools, internet, initial parts kit. Accept 2S workshop applications on capability; sign the workshop sub-gate for 3S points; name the service partner for sales-only points. Run the annual and triggered point audit programme; suspend and reinstate capabilities; raise and clear the service flag.

Execute the after-sales unwind on dealer termination: capability freeze, open work orders, open claims, parts buy-back at CGM option. 2 - Parts Configuration, Price Book & Parts Business Own the parts stock configuration by criticality class (levels per part number) and its quarterly review; the CFO signs the configuration and any purchase outside it. Prepare the parts price book for Director approval and Finance countersign; approve parts order prices within the delegated limit.

Own parts selling and stock clearing: dead-stock list, clearance programmes, write-off requests. Set VOR priority rules with Supply Chain; Supply Chain executes procurement, receipt and shipping. 3 - Warranty, Claims & Goodwill Own the claim policy: point tiers (Probation, Steady, Flagged), thresholds, post-audit; approve claims above the adjudication threshold. Issue the weekly payment report to points and the monthly OEM claim batch through the Service Admin; own the reconciliation outcome and the technical dispute decision.