Administrative Support Assistant

About this role

Time-in-Grade: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. Applicant must have served 52 weeks as a GS-06 or higher grade in Federal Service. To minimally qualify for this position at the GS-07, you must meet all the following requirements: 1. Proficiency Requirement for this position: Required Skill: must be able to type a minimum of 40 words per minute on a standard computer or laptop keyboard with no more than three errors to ensure accurate and efficient data entry and documentation.

2. Specialized Experience for GS-07 (Developmental Level) Applicants must have one year of specialized experience equivalent to the GS-06, reflecting foundational administrative support skills. Experience must include: Performing routine administrative and clerical tasks such as preparing documents, maintaining records, processing requests, or scheduling meetings. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Using office automation tools (Word, Excel, Outlook) to create basic documents, spreadsheets, or reports. Assisting with data entry and routine tracking of program or office information. Providing exceptional customer service, answering phones, responding to customer inquiries, and routing communications appropriately. Provide customer service and technical support via telephone, email, and instant messaging or live chat software.

Assisting with the office budget. Supporting higher-level management and office staff, or program activities through gathering information or preparing routine documentation. Following established procedures and guidelines with some independent decision-making in standard situations. Maintaining a work or office calendar for upper management or high-level executives. OR SUBSTITUTION OF EDUCATION FOR GS-07 SPECIALIZED EXPERIENCE: One full year of graduate level education or have a bachelor's degree from an accredited college or university with an accomplishing Superior Academic Achievement (Grade point average of a 2.95 or higher on a 4.0 scale or class standing in the upper third of the graduating class or major subdivision) or membership in a national scholastic honor society may be substituted to meet the specialized experience requirement.