Account Operations Manager (Central Region)

About this role

At Adaptive, we’re Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated. As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application. It’s time for your next chapter.

Discover your story with Adaptive. Position Overview The Account Operations Manager plays a critical role in driving the successful integration and utilization of Adaptive Biotechnologies’ clonoSEQ® Assay into diverse healthcare settings. With expansive operational expertise and clinical fluency in hematologic disease and MRD testing, the Account Operations Manager translates strategic initiatives into scalable solutions that enhance the end-user experience and accelerate adoption.

This customer-facing position leads the design and implementation of tailored diagnostic workflows, ensuring seamless onboarding, and providing comprehensive training for clinical teams. Working cross-functionally with field-based teams and internal stakeholders, individuals in this role serve as a trusted partner in navigating complex healthcare systems, supporting EMR integration, and optimizing clonoSEQ testing. The Account Operations Manager is instrumental in shaping the customer journey, educating stakeholders on new support offerings, and contributing to continuous advancements across the diagnostics business.

This position will be supporting the Central Region; expected working hours must align with CST. Key Responsibilities and Essential Functions Customer Onboarding & Workflow Execution Manage institution-specific onboarding requirements and develop customized workflows tailored to each account’s operational and clinical needs. Lead virtual or in-person trainings for key ordering personnel and support go-live readiness for diagnostic integrations in non-hospital and academic hospital institutions.

Clinical & Operational Support Apply working knowledge of hematologic disease biology, specimen handling, and MRD testing guidelines to support workflow implementation. Serve as a resource to internal teams and external stakeholders, helping ensure workflows align with standards of care and institutional protocols. Collaborate with sales and customer operations to ensure efficient and effective communication with clinicians and their teams.