Account Manager, Practice Success

About this role

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Position Overview Dandy is seeking an SMB Practice Success Account Manager to support our growing SMB customer base of single-location dental practices. This role is designed for scaled, high-volume account management, where customers require light-touch, proactive engagement rather than dedicated 1:1 ownership. As the owner of a large portfolio of accounts (4,500+), you will drive retention, product adoption, and customer satisfaction through data-driven outreach, operational excellence, and efficient issue resolution.

You will play a critical role in ensuring customers reach activation milestones, maintain engagement, and realize ongoing value from Dandy. You will partner closely with Sales, CX, Training, Ops, and Marketing to deliver a consistent and high-quality customer experience at scale. Key Responsibilities Book Management Manage a large portfolio of single-location practices, focusing on retention, expansion and account health through proactive, data-informed engagement.

Use dashboards, reports, and alerts to identify at-risk accounts and execute outreach within defined SLAs to ensure activation, utilization, and renewal readiness. . Commercial Growth Identify and execute targeted campaigns to increase scanner utilization, product adoption, and engagement. Drive activation of new doctors within existing practices. Promote and sell additional scanners or product expansions where appropriate.

Client Relationship Management Build rapport with practice managers and key stakeholders through consistent, professional communication. Serve as a trusted partner for questions, training, and troubleshooting support. Collaborate with senior AMs and CX teams to resolve escalations or complex customer needs quickly. Operational Excellence Deliver high-quality service with speed, attention to detail, and efficiency . Maintain accurate, detailed account notes and documentation for full visibility across the AM and CX teams.