Account Manager, Mid Market (London)

About this role

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform.

By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. We are looking for someone who can thrive with a high level of ambiguity and change while maintaining a customer centric approach at scale.

In this role you will act as the primary and often sole point of contact for a Tier 1 / Tier 2 Mid Market customer portfolio and will be responsible for continuous activation and use case expansion across your book of business. Key Responsibilities: Close Incremental Business Opportunities: Identify and close expansion opportunities within Tier 1/Tier 2 Mid Market accounts. Drive Value and Growth: Conduct virtual and in-person meetings, including enablement and product activation sessions and business reviews, to drive value and growth with customers.

Portfolio Ownership: Maintain a high level of organization and attention to detail, taking ownership of customer situations and seeing them through to resolution. Collaborate Cross-Functionally: Work closely with internal teams to ensure a seamless customer experience. Core Competencies: Consultative expansion - you drive upsell, cross-sell, and upgrade revenue through a trusted-advisor approach Multi-threaded relationships - you build trust with executive sponsors and day-to-day operators across the org, so customers come to you first for product and strategic guidance Forecasting discipline - data-driven pipeline decisions and revenue predictability Product fluency as a growth lever - you enthusiastically explore product capabilities to uncover expansion opportunities customers didn't know they needed Customer advocacy that shapes the roadmap - close partnership with Customer Success and a direct line to surfacing feedback that influences Apollo's product direction Qualifications: 3+ years of experience in B2B SaaS sales.