Account Manager (f/m/d)

About this role

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works. Moss closed a €35 million Series C in August 2026, crossing a €1 billion valuation, and became one of Europe's fintech unicorns. Join us for what's next. This role is 4 days a week onsite in our Amsterdam office.

- Our Customer Success team is seeking a Account Manager/Customer Success Manager (f/m/d). You will focus on and work closely with customers in our Dutch market to improve processes and develop innovative strategies in order to maximize value and enhance their experience using the Moss product. Your responsibilities Here's a bit more on what you can expect to be doing day-to-day: - Drive customer engagement - through building and nurturing value-creating and scalable relationships you develop a deep understanding of your clients’ and their finance goals.

You guide and consult with them in order to drive their engagement and the activation of all the spend management features. - Upsell - you leverage your deep understanding of both the product and your customer's needs to identify new business opportunities, as well as product and feature optimisation initiatives to increase value for existing accounts. - Measure success and provide data insights - with the use of specific KPIs you aim to achieve and monitor revenue trajectory through, for example, key metrics such as spend engagement, SaaS uplift and renewals.

- Act as Product ambassador - working closely with internal stakeholders you compile and communicate client feedback and act in an advisory capacity on current and future product features. - Thrive for process excellence - you aim for continuous improvement, designing and delivering upon the client journey touchpoints that will increase customer satisfaction and contribute towards long-term retention. About you We think you’ll need the following experience and qualifications to succeed in the role: - Proven experience in a commercial customer-centric proactive role, ideally in a B2B setting.

- Prior experience with upselling products and product features to existing customers. - Fluent in both Dutch and English. In addition, here are the skills and attributes we are looking for: - Customer obsessed - You empathize with the needs and pain points of the customer and provide a flawless experience. - Commercially minded - You are able to demonstrate continuous value to customers, leveraging new business opportunities and can confidently negotiate pricing, contracts and add-ons.