Account Manager DACH - SaaS - TMS

About this role

WHO ARE WE Alpega is the trusted execution platform shippers and carriers across Europe rely on to plan, procure, and execute road freight - every day, at the speed the industry demands. We are 450+ people across European offices, working in product, engineering, commercial, and the teams that keep partners connected. In 2026, Alpega was named a Challenger in the Gartner Magic Quadrant for Transportation Management Systems.

Our work also features in BCG's State of AI in European Logistics — alongside the companies setting the pace for the industry. Find out more about us: About us | Alpega As we continue to expand our footprint across Europe and support customers with increasingly complex logistics ecosystems, strategic account management becomes a critical lever for long-We’re now hiring an Account Manager, a high-impact role responsible for owning, growing, and strengthening our accounts across Europe.

This is a remote role from Germany or hybrid from Vienna, Austria. You will travel to visit our clients. ABOUT THE ROLE This role combines tactical thinking, commercial acumen, and executive-level relationship management. You will be responsible for developing and executing tailored account strategies that maximize customer value, deepen long-term partnerships, and drive revenue growth across complex logistics organizations.

Account Ownership, Growth, Account Planning & Management · Own and manage a portfolio of regional customers across one or more European markets · Develop a solid understanding of each customer’s business, logistics setup, and growth objectives · Drive account growth through proactive upselling, cross-selling, and contract renewals · Identify expansion opportunities within existing customers by aligning Alpega solutions to evolving needs · Maintain strong customer satisfaction and retention through consistent engagement and follow-up · Proactively manage risks related to churn, adoption, or commercial changes Relationship Management & Commercial Execution · Act as the primary trusted advisor for senior and C-level stakeholders within each account · Lead the full commercial cycle, from opportunity identification to value articulation, proposal development, negotiations, and closed-won · Conduct ROI and value discussions to demonstrate the value of Alpega’s SaaS solutions · Collaborate with Pre-Sales and Customer Success to deliver impactful product demonstrations and solution positioning · Ensure accurate forecasting and pipeline management for your account portfolio Cross-Functional Collaboration · Collaborate with Product and Pre-Sales to shape solution fit · Work with Customer Success Managers to ensure seamless onboarding, adoption, and long-term retention of solutions · Act as the voice of the customer to internal teams, informing product improvements, service enhancements, and long-term strategic planning Performance, Reporting & Continuous Improvement · Manage a performance-driven mindset by building pipeline, forecasting, prioritizing, and actively driving all open opportunities towards committed success · Navigate complex enterprise setups where data or stakeholder engagement may be fragmented, making pragmatic decisions to move opportunities forward · Evaluate account performance on a recurring basis and define actions that drive continuous improvement and revenue growth WHAT WE LOOK FOR IN YOU · Local language skills of assigned region (e.g German - C2 level and fluent in English, as is our internal business language) · Willingness to travel and meet clients on site (DACH) · Additional EU languages are an advantage · Good understanding of logistics and supply chain processes · Demonstrated success in B2B SaaS enterprise sales or account management · Proven ability to build and nurture long-lasting relationships · Confident operating in dynamic, fast-changing environments · Entrepreneurial mindset: self-driven, resilient, and motivated by achieving impactful results WHAT WE OFFER YOU · A culture built on transparency, excellence, and personal development, where your wellbeing and growth truly matter · Competitive Salary Package · A flexible and remote working model · A chance to shape the future of sustainable transportation by supporting customers across Europe · Work in an international environment with 40+ nationalities and a dynamic, scaling SaaS business · The opportunity to directly influence how leading global shippers and supply chain organizations operate and transform **Please submit your CV in English.