Account Manager

About this role

Somewhere in your career, you managed a client relationship that actually mattered to you. Not just the contract — the outcome. You stayed ahead of problems before they surfaced. You had the hard conversation when it needed to happen. You built something that felt less like a vendor relationship and more like a partnership. You didn't just protect the business; you found new ways to deliver value and grow the account revenue.

That's the kind of Account Manager we're looking for. What We Do Every school district in America runs on service — parents need answers, teachers need support, IT teams need systems that work. Most districts cobble that together with disconnected tools, overwhelmed staff, and no real visibility into what's working. Onflo built the platform that fixes that. Our unified service platform brings together customer service, help desk ticketing, call center operations, AI chat, and IT asset management — purpose-built for K-12 public education.

When a district runs on Onflo , their staff spends less time firefighting and more time serving students. That's the product you'll be renewing, growing, and fighting for. It's a good one. And the people who buy it — district leaders, IT directors, operations teams — are trying to do something that matters. The role You'll own a book of business. Not support it — own it. Gross retention, net revenue retention, and the relationships underneath both.

You'll know which accounts are thriving, which are quietly at risk, and which have room to grow — before anyone asks. When something goes wrong, you're already on it. When expansion develops, you bring it forward. What you'll own: Gross retention ≥90% and NRR ≥100–110% across your portfolio Proactive health monitoring and churn mitigation Full renewal lifecycle from outreach through close Identify, qualify, and close cross-sell and upsell opportunities Executive sponsor relationships across your accounts Who Thrives Here We'll be direct with you, because we think you'll appreciate it.

Onflo is a small, entrepreneurial team. We don't have a perfect playbook for everything. Priorities shift. Conversations can be intense. Communication isn't always tidy. We know that — and we're actively working on it. What we do have is a product that genuinely helps schools, clients who trust us, and a team that cares about doing the work well. The people who do their best work here own their outcomes completely — no waiting, no excuses, no "that's not my job." They stay calm when priorities shift, solve problems before being asked, and hold themselves to a higher standard than anyone else would set for them.