Account Manager

About this role

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work.

Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Account Manager Location: Manchester, United Kingdom About the role: As Account Manager you will work closely with the client's stakeholders and Oliver’s on ‑ site team to deliver creative and production work — with a particular focus on video content production and packaging design/artwork — ensuring work is delivered on time, on brief and on budget.

You will report to the Account Director and be a key day ‑ to ‑ day contact for the client. The account team is a cross ‑ functional, collaborative unit comprising account leads, producers, project managers, designers and artworkers. This on ‑ site team plugs into Oliver’s global capability to bring planning, creative and production expertise to the client when required. This role requires presence at the client's Manchester offices a minimum of 3 days per week.

Two days per week are flexible for remote working. What you will be doing: Client management & service Be the primary day ‑ to ‑ day point of contact for the client on assigned projects. Build and maintain strong client relationships; understand client priorities, business needs and brand guidelines. Lead and participate in client status calls, production calls and workshops; set agendas and follow up with clear meeting notes and actions.

Present work to client stakeholders with support from the creative team; capture and manage feedback and approvals. Project delivery & creative production Accept, review and prioritise client briefs; translate briefs into clear internal briefs for design, production and creative teams. Oversee the production lifecycle for marketing assets, especially video and packaging artwork — ensuring briefs, schedules, resource allocation and quality controls are in place.