Account Manager

About this role

ABOUT THE ROLE This Account Manager role sits at the heart of a fast-growing AI communication startup, owning and growing a portfolio of B2B customers for a phone-based AI assistant platform. You will drive adoption, expansion, and long-term satisfaction while working cross-functionally with Customer Success, Product, and Marketing to turn product value into measurable revenue impact. WHAT YOU'LL DO - Serve as the primary point of contact for assigned accounts across the full customer lifecycle.

- Expand customer value by identifying new use cases and upsell opportunities within your portfolio. - Run regular reviews, discovery sessions, and upsell conversations with existing customers. - Analyze customer usage data to demonstrate how AI automation delivers measurable business impact. - Own expansion revenue targets including upgrades, add-ons, and renewals on a monthly and quarterly basis. - Ensure smooth onboarding and ongoing product adoption to maximize retention.

- Collect and relay structured customer and market feedback to Product and GTM teams. - Maintain a clean CRM, reliable forecasts, and a healthy pipeline. - Conduct regular touchpoints and quarterly business reviews to proactively drive customer success. - Collaborate with Customer Success, Product, and Marketing on coordinated account plans. - Help shape the company's account management and expansion motion as the business scales.

WHAT WE'RE LOOKING FOR - At least 1 year of experience in B2B SaaS sales, account management, or customer success. - Proven track record driving upsells, renewals, or expansion revenue within existing accounts. - Strong product and technical understanding with a genuine affinity for AI and ML technologies. - Native-level German for customer calls, reviews, and demos. - Structured working style, ownership mindset, and a strong customer-first orientation.

- Experience in a startup or scale-up environment is a plus. - Comfortable with CRM tools and maintaining disciplined pipeline hygiene. COMPENSATION & BENEFITS OTE of EUR 65,000 to EUR 95,000 annually (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role. LOCATION Based on-site in Vienna, Austria, with hybrid work possible.