Account Manager

About this role

Who We Are VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML. The opportunity: The Account Manager is the day-to-day owner of one or more client accounts.

The role builds strong, trust-based client relationships, drives the smooth delivery of creative projects from brief to launch, and protects both the quality of the work and the financial health of the account. The Account Manager partners closely with creative, strategy, production and finance colleagues, and acts as the agency's most visible face to mid-level client stakeholders. What you’ll be doing: Build strong, trust-based relationships with day-to-day client stakeholders and agency colleagues Become the knowledge keeper and promoter for the client's business, brand and category Understand client needs, identify new business opportunities within the existing portfolio, and proactively bring agency thinking to the client Provide superior customer service and ensure client satisfaction across every interaction Develop and implement plans to manage and grow assigned accounts Work with the creative, strategy and production teams to ensure work progresses through the agency as planned and on time; initiate changes or improvements when needed Accurately scope and schedule creative and production projects across multiple channels Present and sell creative ideas and production estimates to clients; defend creative ambition with confidence Understand the big-picture finances of assigned accounts — income, profit, scope and contract <span class="TextRun SCXW147701191 BCX8" lang="EN-US" data-contrast="non